If you choose to mask your tickets, you run the risk of cancellations. While we recommend you follow the guidelines below, it is up to exchanges to accept or reject masked seats as they see fit. We cannot guarantee your masked seats will be accepted. As such, clients will ultimately be accountable for penalties or cancelations on masked seats.
When masking tickets, take note of the following requirements:
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Do not mask seat numbers.
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Do not mask tickets for exchanges that are integrated with the venue.
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Do not mask tickets such that the section and row match with real tickets you already own. For example, if you own Section A Row 10 and Section A Row 12, you can mask Row 10 to Row 11, 13, and so on, but not Row 12 as the section and row would match.
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Tickets must be unbroadcast before masking.
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Masking is not allowed for orders over $1000
Please also be aware of exchange-specific restrictions:
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Do not mask Flash seats.
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Vivid does not allow masking on orders over $1000.
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Mercury/TND requires additional approval for masking or substitute tickets. We recommend you exclude broadcasting masked seats to Mercury/TND. Their official policy is below:
“Mercury orders may be upgraded no more than one row without approval from the buyer via TicketNetwork® customer service. Approval is also required for any alternate tickets if the original listing was located within the first ten rows of the field or stage (in that case closer may not be better). All other substitutions for Mercury orders must be approved.”