Support Staff Best Practices

For matters that require urgent support (i.e. same-day event), please add the prefix “URGENT” in your subject line when writing to our team.    

When communicating with our Operations team, please be as precise and detailed as you can as it will lead to fewer errors, less need to contact your company, and a better overall client experience.  Please keep in mind that while these things may seem obvious to you, our team is constantly growing so not everyone might be familiar with your account or inventory

• Include External Reference Numbers or Listing IDs whenever available

• Accurate login information

• The website where you can obtain or access the tickets