As hard tickets have become significantly less prevalent, we ask that clients handle direct shipping of hard tickets.
Due to our current hybrid work model and the scarcity of hard tickets we do not have daily UPS and Fedex pickups.
If you feel like there's an event or a situation where it's critical that we ship your tickets, we ask that you notify us of your needs at least two weeks in advance. Do not ship tickets to Ticket Attendant without approval.
If necessary, sold tickets can be shipped to Ticket Attendant as long as they are sent no less than 2 weeks before the event date. Ticket Attendant will not be responsible for cancellations for tickets that were received within 2 weeks of the event date. If your event is coming up in the next two weeks, please reach out to support before shipping the tickets.
When shipping the tickets to Ticket Attendant you must ensure the tickets are POed and you must also include a shipping manifest containing:
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Your client Loc number.
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Date when the tickets were shipped.
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A full list of tickets being shipped to Ticket Attendant.
The shipping manifests help us keep track of the tickets we received and ensure that all tickets sent are properly accounted for. Please email the shipping manifest to support@ticketattendant.com prior to sending the tickets and also include a printed copy of the manifest with the inventory.
Ticket Attendant does not provide Airbills for clients to ship tickets. Use the following address to ship tickets to Ticket Attendant:
Ticket Attendant
1625 N Damen Ave
Unit 2
Chicago, IL 60647
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Pro Tip Please opt to use UPS or FedEx instead of USPS as their services are often more secure and present fewer chances of packages being lost. Provide the tracking information to the support team. |
Once we receive the tickets in our Chicago office, we will mark the tickets in hand. Picture of in hand icon attached.
