Mutual cancellations refer to agreements between the exchange and the seller that an order has been canceled and that neither party should be penalized or bear financial responsibility for the cancellation.
Mutual cancellation requests are usually made when there is either an error by the client in pricing the tickets or an issue with the tickets that is outside of the client’s control. Requests will first be assessed by Ticket Attendant and then by the exchange if it is relevant they review the request.
In instances where inventory has been sold with incorrect pricing, clients may reach out to Ticket Attendant to request that we coordinate with the exchange to negotiate a mutual cancellation. However, this is as far as Ticket Attendant can go in securing a mutual cancellation in this case.
Please remember, even in examples that are valid, Ticket Attendant will need proof of the issue.
Examples of the most common valid Mutual Cancellation Requests:
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A client significantly misprices tickets. For example, pricing tickets at $100 instead of $1000, or $2 instead of $200. We can see this data ourselves rather than asking for proof.
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The primary seller has relocated a client’s seats to a different part of the venue.
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The primary seller has modified the delivery terms for the client’s order.
Examples of the most common invalid Mutual Cancellation Requests:
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A client has tickets canceled for any reason.
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A client has made an error in POing their tickets (e.g., PO’d tickets for the wrong date or time).
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A client cannot find subs for an order
Examples of some situations where certain exchanges may allow mutual cancels:
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An event is delayed because of weather or artist issue and tickets get bought off the market very quickly at last minute prices.
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There is a drastic change in the market price because of a big event.
Exchanges are not guaranteed to accept or honor a mutual cancellation request and oftentimes will deny them. Likely outcomes include the exchange requiring that the order still be fulfilled and/or agreeing to cancel the order with the possibility of assessing a penalty against the seller.