In the event of an order cancellation, Ticket Attendant will approach each cancellation with fairness in an attempt to determine the root cause of the cancellation.
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If we find evidence that the cancellation was due to a Ticket Attendant error, we will take responsibility for the fault.
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If we determine that the client was at fault, for example, by incorrectly POing tickets, we will notify the client of the cancellation and fault reason, and then apply a charge in accordance with the penalties issued by the exchange. At this time, if the event has yet to take place, you may re-PO tickets if possible, but it is your responsibility to ensure that the new listing is accurate and any tickets provided are valid. Be aware that TicketsNow will invalidate Ticketmaster tickets, and you will need to get the tickets reissued from Ticketmaster.
If an event is canceled, you will not be paid for the order, and you should reach out to the primary from which you purchased the ticket(s) for a refund.
If an event is rescheduled, postponed, or moved, it is ultimately up to the exchange and buyer if they will proceed with the order. If they elect to cancel, you will not get paid for this order. Mutual cancellation can be requested, but we cannot guarantee their decision. At this time, if the order does get canceled, and the event has yet to take place, clients may choose to re-PO tickets when possible, but it is your responsibility to ensure that the new listing is accurate and any tickets provided are valid.